Production, shipping and return times

Production times

Each print is made to order. Please allow 2 to 5 business days for production before it is shipped.

Shipping times

France: 1 to 2 business days from the date of shipment, depending on the print format.

International: 4 to 6 business days from the date of shipment.

Shipping times are in addition to production times. The estimated total time between ordering and receipt is therefore 3 to 7 business days in France and 6 to 11 business days internationally.

Business days exclude weekends and public holidays. For international orders, customs formalities and local delivery conditions may result in additional delays.

Returns and refunds

Your satisfaction is important to me. For any questions regarding your order, contact me at contact@galeriejonsanchez.com.

For products eligible for the right of withdrawal, you have 14 calendar days from receipt to inform me of your wish to return your purchase. You then have 14 days from that notification to return the product.

Items must be returned carefully packed and in their original condition. Return shipping costs are at your expense, unless the product is damaged, defective, or does not correspond to your order.

The refund includes the price of the product and, if applicable, the initial standard delivery costs. It will be processed via the payment method used for the order within 14 days of your withdrawal notification. It may be deferred until receipt of the product or proof of its shipment.

Prints made to your specific requirements or clearly personalized do not benefit from the right of withdrawal where the legal exemption applies. This exclusion does not apply to damaged or defective products.

Damaged or defective products

If your print arrives damaged or defective, contact me at contact@galeriejonsanchez.com, preferably within 3 days of delivery, indicating your order number and attaching photographs of the print and its packaging.

Please keep the packaging while your request is being processed. A replacement will be organized at no additional cost.

The 3-day reporting period is recommended to facilitate the processing of your request and does not limit your rights or the applicable legal guarantees.

Delivery address

Before confirming your order, please ensure that your delivery address is complete and accurate.

If you notice an error, contact me as soon as possible. An address change may no longer be possible after shipment.

In the event of a failed delivery due to an incorrect or incomplete address provided when ordering, additional fees may be requested for a new shipment.